This Return & Refund Policy explains how to purchase and receive products, when products may be returned, how to request a return, where approved returns should be sent, who is responsible for return shipping costs, and when refunds are issued.
mypawvoi® is owned and operated by Hengdong County Feiteng Yikeda E-Commerce Co., Ltd.
Ordering and Receiving Your Order
To purchase a product, select your preferred toy or play product, choose any available options, add the item to your cart, and complete checkout using accurate contact, shipping, and payment information.
An order confirmation will be sent to the email address provided during checkout.
Once your order has shipped, available tracking information will be sent by email.
Your order will be delivered to the shipping address provided during checkout. Please inspect the products and packaging promptly after delivery and contact us if anything is damaged, defective, missing, incomplete, or incorrect.
30-Day Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery.
To begin a return, you must contact us within the 30-day return period.
Return requests submitted after this period may not be accepted unless otherwise required by applicable law.
Return Eligibility
To qualify for a return, the product should generally be:
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Unused and unaltered.
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In its original condition.
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Returned in its original packaging where reasonably possible.
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Complete with all included parts, accessories, manuals, instructions, and components.
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Accompanied by valid proof of purchase.
Products showing significant signs of use, modification, damage, missing components, or improper handling may not qualify for a full refund unless the product arrived damaged, defective, incomplete, or incorrect.
For toys requiring assembly, products that have been fully assembled or used may be subject to additional review before a return is approved.
Non-Returnable Items
The following items may not be eligible for return:
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Customized or personalized products.
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Gift cards.
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Products clearly marked as final sale or non-returnable before purchase.
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Products damaged through misuse, improper assembly, improper storage, or unauthorized modification.
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Products missing essential parts or accessories due to customer handling.
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Products returned without prior authorization where authorization is required.
This section does not affect any mandatory consumer rights provided by applicable law.
How to Request a Return
To request a return, contact us at service@mypawvoi.com and provide:
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Your order number.
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The product you wish to return.
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The reason for the return.
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Photos or videos where relevant.
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Any additional information reasonably necessary to review the request.
If your return is approved, our customer support team will provide the appropriate return address and return instructions.
Please do not send a product back before receiving approval and the correct return instructions.
Return Address
Do not send returns to our registered business address.
The designated return warehouse may vary depending on the product, fulfillment location, and customer destination.
Once your return request has been reviewed and approved, our customer support team will provide the correct return address and instructions.
Products sent to an unauthorized, incorrect, or unapproved address may not be received or processed.
Return Shipping Costs
For change-of-mind returns, incorrect product selections, duplicate purchases, or other preference-based returns, the customer is generally responsible for return shipping costs.
If we confirm that a product arrived:
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Damaged.
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Defective.
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Incomplete.
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Incorrect.
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Materially different from its description.
We will provide an appropriate replacement, refund, or return solution at no additional cost to the customer where applicable.
Original shipping charges are generally non-refundable for preference-based returns unless otherwise required by applicable law.
Damaged, Defective, Missing, or Incorrect Orders
Please inspect your order promptly after delivery.
If a product arrives damaged, defective, incomplete, missing parts, or incorrect, please contact us as soon as possible.
Please provide:
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Your order number.
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Clear photographs or videos showing the issue.
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Photos of the product.
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Photos of the original packaging.
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A photo of the shipping label.
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A brief description of the issue.
Please retain the product and its original packaging until we have completed our review or provided further instructions.
Once the issue has been reviewed and confirmed, we will provide an appropriate resolution, which may include:
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Replacement.
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Refund.
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Replacement parts where appropriate.
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An approved return at no additional cost to you.
Products With Missing Parts
If a toy or play product arrives with missing components, please contact us before returning the entire product.
Depending on the circumstances and product availability, we may be able to provide replacement parts or another appropriate solution.
Please include photographs of the product and packaging to help us identify the missing components.
Refunds and Processing Time
Once an eligible returned product has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 5–10 business days after the returned product has been received and inspected.
After we issue a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
Where legally permitted, deductions may apply if a returned product has:
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Missing parts.
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Significant signs of use.
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Customer-caused damage.
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Unauthorized modifications.
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Reduced value caused by handling beyond what is reasonably necessary to inspect the product.
Any applicable deductions will be handled in accordance with applicable consumer laws.
Exchanges
Exchanges are subject to product availability.
In some cases, the quickest option may be to return an eligible product for a refund and place a new order for the preferred replacement item.
If the product arrived damaged, defective, incomplete, or incorrect, please contact us before placing another order so that our customer support team can review the issue and provide the appropriate resolution.
Order Cancellations
Please contact us as soon as possible if you need to cancel an order.
We will make reasonable efforts to process cancellation requests, but cancellation cannot be guaranteed once an order has entered:
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Processing.
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Fulfillment.
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Packaging.
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Shipment preparation.
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Carrier collection.
If an order has already been shipped, you may need to receive the package and follow the applicable return procedure.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an incorrect address, please contact us immediately.
We will make reasonable efforts to update the information before fulfillment begins, but changes cannot be guaranteed after an order has entered processing or shipment preparation.
If an order is returned because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply where permitted by law.
Refused or Unclaimed Packages
If a package is refused, unclaimed, or returned to the sender, please contact us so that we can review the shipment.
Refunds or reshipment options may depend on the reason for the return, associated shipping costs, and the condition of the returned package.
Consumer Rights
Nothing in this Return & Refund Policy limits or removes any mandatory consumer rights available under applicable law.
Where local consumer-protection laws provide greater rights than those described in this policy, those legal rights will apply.
Business Information
Brand Name: mypawvoi®
Company Name: Hengdong County Feiteng Yikeda E-Commerce Co., Ltd.
Registered Address: Group 1, Xiaoyuezhou Village, Yanglin Town, Hengdong County, Hengyang City, Hunan Province, China.
Website: mypawvoi.com
Customer Service Phone: +852 9687731
Email: service@mypawvoi.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.
Contact Us
For assistance with ordering, delivery, returns, refunds, exchanges, damaged or defective products, missing items, incorrect orders, or cancellations, please contact us at:
Email: service@mypawvoi.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.