This Shipping Policy explains how orders placed through mypawvoi.com are purchased, processed, fulfilled, shipped, tracked, received, returned, and refunded, as well as how delivery issues are handled.
mypawvoi® is owned and operated by Hengdong County Feiteng Yikeda E-Commerce Co., Ltd.
How to Place an Order
Select the toy or play product you wish to purchase, choose any available options, add the item to your cart, and complete checkout using accurate contact, shipping, and payment information.
After your order has been successfully submitted, an order confirmation will be sent to the email address provided during checkout.
Order Processing and Fulfillment
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Processing time is separate from delivery time. Orders placed on weekends or public holidays will generally begin processing on the next business day.
Certain products, larger orders, gift sets, or items requiring additional packaging may require extra preparation time before shipment. If an order requires an unusually long processing time, we will contact you using the email address provided at checkout.
Fulfillment and Shipping Origin
Orders may be fulfilled from our own facilities or partner facilities depending on product availability, inventory location, and the delivery destination.
Items from the same order may be fulfilled from different facilities. As a result, they may be shipped separately and arrive at different times.
The shipping origin does not affect the customer support available for your order. mypawvoi® remains responsible for assisting you with order, shipping, and delivery inquiries.
Estimated Delivery Times
Estimated delivery times vary depending on the destination and shipping method.
For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.
International delivery times may vary depending on the destination, shipping carrier, customs processing, and local delivery conditions.
Processing and estimated delivery times are calculated separately. For example, an order requiring 1–3 business days for processing and 5–12 business days for delivery may take approximately 6–15 business days in total.
All delivery timeframes are estimates and are not guaranteed delivery dates.
Shipping Costs
Eligible orders of US$49 or more qualify for free standard shipping.
Available shipping methods, shipping costs, geographic restrictions, exclusions, and estimated delivery times will be displayed during checkout before payment is completed.
Shipping charges may vary depending on the destination, selected shipping method, package size, weight, and order contents.
Order Tracking
Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email containing the available tracking details.
Tracking information may take several business days to update after a shipping label has been created. A temporary delay in tracking updates does not necessarily mean that the package has stopped moving.
If an order is shipped in multiple packages, you may receive separate tracking numbers for each shipment.
Receiving Your Order
Your order will be delivered to the shipping address provided during checkout.
Please monitor the tracking information and make appropriate arrangements to receive the package when necessary.
After delivery, we recommend inspecting the products and packaging promptly. If an item is missing, damaged, defective, or incorrect, please contact us as soon as possible.
Delivery Delays
Orders may be delayed because of:
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Shipping carrier operations.
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Customs inspections.
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Severe weather.
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Public holidays.
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Remote delivery locations.
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High shipping volumes.
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Local delivery disruptions.
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Other circumstances outside our reasonable control.
If your tracking information has not been updated for an extended period or your order has not arrived within the expected delivery timeframe, please contact us at service@mypawvoi.com and include your order number.
We will review the available tracking information and, when appropriate, contact the shipping carrier or fulfillment partner to help investigate your shipment.
Lost Packages
If a package appears to be lost in transit, please contact us with your order number and available tracking information.
We will investigate the shipment with the relevant carrier or fulfillment partner.
Depending on the investigation result and the circumstances of the order, an appropriate resolution may include continued delivery assistance, replacement, or refund in accordance with our applicable policies and consumer laws.
Please avoid submitting multiple claims for the same shipment while an investigation is in progress, as this may delay the resolution process.
Packages Marked as Delivered
If tracking shows that your package has been delivered but you cannot locate it, please first check:
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Your mailbox, entrance, porch, garage, or other secure delivery areas.
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Your reception desk, building management, or mailroom.
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Other members of your household.
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Nearby neighbors who may have accepted the package.
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Any delivery notice left by the carrier.
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The local carrier responsible for final delivery.
If the package still cannot be located after completing these checks, please contact us at service@mypawvoi.com.
We will review the available delivery information and assist you with the appropriate next steps.
A tracking status showing “delivered” does not automatically prevent us from reviewing a legitimate delivery issue.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you need to change your shipping address, contact us as soon as possible.
We will make reasonable efforts to assist, but address changes cannot be guaranteed after an order has entered processing, fulfillment, or shipment preparation.
If a package is returned, redirected, or requires reshipment because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply.
International Orders, Customs, and Import Charges
International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country or local authorities.
Unless otherwise stated during checkout, customs duties, import taxes, and local fees are the responsibility of the recipient.
Customs processing may also affect estimated delivery times.
We are unable to control or guarantee customs processing timeframes.
Split Shipments
Items from the same order may be shipped separately because of inventory availability, package size, product type, fulfillment requirements, or warehouse location.
Separate packages may arrive on different dates, and individual tracking numbers may be provided.
You will not be charged additional shipping fees solely because we divide an order into multiple shipments.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible.
Please include:
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Your order number.
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A description of the issue.
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Clear photographs or videos of the product.
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Photos of the original packaging.
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A photo of the shipping label.
This information helps our customer support team review the issue and determine the appropriate resolution.
Please retain the product and its original packaging until we have completed our review or provided further instructions.
Returns and Refunds
To request a return, contact us at service@mypawvoi.com before sending any product back.
Please include your order number and the reason for your return request.
Do not return products without receiving authorization or return instructions from our customer support team.
Return eligibility, applicable conditions, and return shipping costs are governed by our Return & Refund Policy.
Once an eligible return has been received and inspected, an approved refund will be issued to the original payment method.
The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Business Information
Brand Name: mypawvoi®
Company Name: Hengdong County Feiteng Yikeda E-Commerce Co., Ltd.
Registered Address: Group 1, Xiaoyuezhou Village, Yanglin Town, Hengdong County, Hengyang City, Hunan Province, China.
Customer Service Phone: +852 9687731
Email: service@mypawvoi.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.
Contact Us
For assistance with ordering, shipping, tracking, delivery, lost packages, returns, refunds, damaged or incorrect products, or other order-related issues, please contact us at:
Email: service@mypawvoi.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.
We aim to respond to customer inquiries within 1–2 business days.